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While working at a clothing store, rachel was asked by a customer if they had any "fresh" clothes. rachel remarked that this store only carried petite sizes. this is an example of?

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Kalahira
Not answering the questions being asked. Rachel should have responded with, "yes, we have many options for fresh clothing in petite sizes". The answer Rachel gave does not help out the customer in any way. This is an example of not listening closely to the customer question.

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